Booking Conditions

 

Please Read These Conditions Carefully

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Liability

Chalet Services Verbier (hereafter referred to as CSV) does not accept liability for the actions or omissions of those involved in the holiday arrangements over whom CSV has no direct control and/or who are not employed by CSV as servant or agents including but not limited to persons providing transportation services namely airlines, bus companies, train companies, ski lift operators, taxi operators, the owners or operators of any vehicle, aircraft or equipment or any of their proprietors or employees.

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Cancellation of Booking

A cancellation by a client will only be effective when notification has been received by CSV. A cancellation must be in writing and signed by the person who placed the booking. Cancellation of booked services will carry a chf 100.00 charge.

If CSV has to cancel a booking as a result of factors outside of their control, CSV will inform the client without delay and give the client a prompt and full refund of all monies paid.

Alteration of a holiday booking by CSV
It is unlikely that CSV will have to make any changes to a booking but if this becomes the case CSV will inform the client and the client will have the choice of accepting the changed arrangements or receiving a full refund of monies paid to CSV.

If a client wishes to alter a booking which has been accepted in writing by CSV an alteration fee of 10% of the booking fee will be applicable, if CSV cannot accommodate the alteration CSV will be entitled to treat the request as a cancellation and the above forfeits will apply.

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Limitation on Liability

CSV liability is limited to the full extent permitted by the law. When using CSV services to book with other companies the conditions of that company will apply, and any claim will be made directly between that company and the client. These conditions may exclude or limit liability. In respect of travel by air, bus, rail, car or other conveyance this contract shall be subject to the same terms and those between CSV and the carrier. Where CSV's conditions conflict with those conditions CSV's conditions will prevail. 

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Claims by the Client against CSV

Any contract made between the client and CSV shall be governed in all respect by Swiss Law and the Swiss Courts only shall have any jurisdiction in relation to any claim or dispute arising out of or connected with any such contract. CSV accepts no  responsibility for the actions of it's clients and shall not be held liable for any claim made against them (or as a result of their actions) either by other clients of CSV or third parties. Any claim or complaint shall be notified to the representative employed by CSV during the holiday who will do their best to help the client at that time. If a matter cannot be resolved complains or claims must be notified in writing to CSV by the claimant within 28 days of the completion of the work contract.